At Inklets Printing Solutions, we are committed to producing high-quality, custom-printed products tailored to your needs. If something isn’t right with your order, we’ll do our best to make it right—quickly and fairly.

If you’re not satisfied with an eligible* purchase, you may return the item for a replacement, store credit, or a refund. Please note that refund processing typically takes between 5 to 14 business days, depending on your bank’s processing times.

1. Claims for Misprints, Damages, or Defects

To help us serve you better, any claims for misprinted, damaged, or defective items must be submitted within 7 days of receiving your product. If your package was lost in transit, the claim must be submitted within 7 days of the estimated delivery date.

If we determine that the error is on our part, we will cover the cost of correction, replacement, or refund. To report an issue, please send a detailed email with photos and your order number to orders@inklets.com.ng.

2. Return Address & Handling

All returns should be sent to:
Inklets Printing Solutions
1 Market Street, Off Mosalashi Street, Apata, Somolu, Lagos, Nigeria.

– Unclaimed Returns: Products not collected or acknowledged within 14 days of return will be responsibly donated or discarded.
– If you opt to use a different return address, you will bear full responsibility for any returned items, including shipping and handling fees.

3. Delivery Issues

• Wrong Address

If a customer provides an incorrect or incomplete shipping address, and the parcel is returned, the cost of re-shipping will be the customer’s responsibility. We will reach out to confirm a new address before reshipping.

• Unclaimed Packages

Packages that are not collected during delivery attempts will be returned to us. Reshipment will only occur upon additional payment. If unclaimed for over 14 days, we reserve the right to donate or discard the items without issuing a refund.

4. Refunds & Returns

Unfortunately, we do not accept returns for:
– Change of mind or buyer’s remorse

We strongly recommend reviewing your order carefully before finalizing your purchase.

5. Custom & Personalized Products

All custom and personalized products are non-refundable and non-returnable, except in cases of:
– Production error
– Printing defect
– Delivery damage

This policy is consistent with both Nigerian consumer protection laws and international best practices.

6. Governing Law

This policy is governed by the laws of the Federal Republic of Nigeria. All disputes shall be resolved exclusively in Nigerian courts.

*Note: “Qualified products” refer to non-personalized, resellable items that meet our return criteria. Custom-made items are excluded unless faulty.*